Privacy Policy
Effective Date: September 29, 2026 Last Updated: September 29, 2026
BrandLabs Co., LLC ("BrandLabs," "we," "us," or "our") respects the privacy of visitors, clients, prospects, partners, and authorized users of our websites and digital services.
This Privacy Policy describes how information may be collected, used, disclosed, stored, and protected when you interact with brandlabsco.com, app.brandlabsco.com, the BrandLabs Client Hub, or other BrandLabs digital services.
Information We May Collect
Depending on your relationship with BrandLabs, we may collect:
Contact information, including your name, company, title, email address, telephone number, and mailing information.
Account information, including usernames, account identifiers, roles, permissions, and authentication-related information.
Client and project information, including company information, project requests, communications, strategy materials, deliverables, feedback, approvals, forms, uploaded files, and other information related to an engagement.
Transaction information, including invoices, subscriptions, payment status, and transaction records. Payment-card information may be processed directly by third-party payment processors rather than stored by BrandLabs.
Website and technical information, including IP address, browser type, device information, operating system, referring pages, pages viewed, session information, and other usage information.
Marketing information, including communication preferences, event registrations, newsletter subscriptions, campaign engagement, and inquiries.
Information you voluntarily provide, including information submitted through forms, messages, uploads, meetings, surveys, or other communications.
How We Use Information
BrandLabs may use information to provide and manage Services; establish and administer Client Hub accounts; communicate with clients and prospects; manage projects and deliverables; process transactions; respond to requests; provide support; personalize experiences; improve our services and workflows; maintain security; prevent fraud or misuse; analyze performance; conduct marketing activities; comply with legal obligations; and protect BrandLabs, our clients, and others.
BrandLabs Client Hub Information
The Client Hub at app.brandlabsco.com may contain confidential business information, communications, files, approvals, invoices, project information, deliverables, and other client-related materials.
Access is generally limited according to account permissions and client relationships.
Clients are responsible for determining which individuals within their organizations should receive access and for notifying BrandLabs when access should be changed or removed.
Cookies and Similar Technologies
Our websites and service providers may use cookies, pixels, local storage, analytics technologies, and similar tools.
These technologies may help maintain sessions, remember preferences, measure website usage, understand visitor behavior, improve functionality, and evaluate marketing performance.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
Analytics
BrandLabs may use analytics providers to understand how visitors and users interact with our websites and digital Services.
Analytics information may include device, browser, referral, session, approximate geographic, and usage information.
Artificial Intelligence and Automation
BrandLabs may use artificial intelligence and automation tools in providing certain Services.
Where appropriate, information may be processed through technology providers supporting these functions.
BrandLabs seeks to use client information consistently with contractual obligations and applicable privacy and security requirements.
Clients and users should avoid submitting unnecessary highly sensitive personal information through general project communications or AI-enabled workflows unless specifically requested and appropriate safeguards have been established.
Service Providers
BrandLabs may disclose information to service providers that support our business, including providers of client-portal technology, cloud and website hosting, communications, email marketing, analytics, payment processing, project management, creative software, artificial intelligence, automation, accounting, security, and other operational services.
These providers may process information on our behalf according to their contractual obligations and applicable law.
Business Partners and Client-Directed Disclosures
BrandLabs may disclose information to contractors, collaborators, vendors, or business partners when reasonably necessary to perform an authorized client engagement.
We may also disclose information when a client directs or authorizes us to do so.
Legal and Protective Disclosures
BrandLabs may disclose information when reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; enforce agreements; investigate suspected fraud or security incidents; or protect the rights, safety, property, or security of BrandLabs, our clients, users, or others.
Business Transactions
If BrandLabs participates in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
Sale of Personal Information
BrandLabs does not sell personal information for monetary consideration.
If our practices change in a manner that triggers additional disclosure, opt-out, or other obligations under applicable privacy law, this Privacy Policy will be updated accordingly.
Data Retention
BrandLabs retains information for as long as reasonably necessary to provide Services, maintain business and transaction records, fulfill contractual obligations, resolve disputes, enforce agreements, protect legitimate business interests, and comply with legal requirements.
Retention periods may vary depending on the nature of the information and the relationship involved.
Security
BrandLabs uses reasonable administrative, technical, and organizational measures intended to protect information.
No electronic transmission, storage platform, website, or information system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and promptly reporting suspected unauthorized access.
Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have rights concerning access, correction, deletion, restriction, portability, objection, or other processing of your personal information.
BrandLabs may need to verify your identity before processing certain requests.
Some information may be retained where required or permitted by law.
Marketing Communications
You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in those communications.
Administrative, contractual, transactional, security, and service-related communications may still be sent when reasonably necessary.
Third-Party Websites and Services
BrandLabs websites and Services may contain links to or integrations with third-party websites or services.
BrandLabs is not responsible for the independent privacy practices of third parties. Their respective privacy policies govern information they independently collect.
Children's Privacy
BrandLabs Services are designed primarily for businesses and adults and are not directed to children under 13.
BrandLabs does not knowingly collect personal information from children under 13 through its general Services.
International Users
Information may be processed or stored in the United States or other jurisdictions where BrandLabs or its service providers operate.
Where applicable law requires particular mechanisms or safeguards for international data transfers, appropriate measures will be used.
Changes to This Privacy Policy
BrandLabs may update this Privacy Policy periodically as our Services, technology, vendors, or legal obligations change.
The updated version will display a revised "Last Updated" date, and additional notice will be provided where legally required.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
BrandLabs Co., LLC
Charlotte, North Carolina
brandlabsco.com